Question 1

Is the free trial day really free?

Accepted Answer

Yes — the trial day is completely free, no obligation. It is how every dog joins the pack and the perfect way to see if Pup Paradise is the right fit.

Question 2

Where do I drop my dog off?

Accepted Answer

Daily drop-off and collection takes place at the Chiltern Velo Cafe, Hawridge Common, Hawridge, HP5 2UQ — not at the facility itself. Drop-off is between 08:30 and 09:00. The Cafe is right there so you can grab a coffee while your pup sets off.

Question 3

What vaccinations does my dog need?

Accepted Answer

Your dog will need to be vaccinated against canine parvovirus, distemper, adenovirus, infectious canine hepatitis, all four strains of leptospirosis, and kennel cough. The primary course must be completed at least two weeks before the first day.

Question 4

Do I need to bring food?

Accepted Answer

Usually no. Most dogs are fed at home before or after their day. If your dog does need to be fed during the day, just let the team know in advance and bring food from home in their usual container. If food is accidentally forgotten, Pup Paradise has a small selection available — the team will agree this with you and the cost is reimbursed. Raw meat diets are not permitted.

Question 5

What is the neutering policy?

Accepted Answer

All dogs over one year of age must be neutered or spayed. Dogs under one year do not need to be neutered to attend. Exceptions are assessed individually.

Question 6

Do you accept XL Bullies?

Accepted Answer

No. Pup Paradise does not currently accept XL Bullies. All other breeds are considered individually through the screening process.

Question 7

How do cancellations work?

Accepted Answer

Let the team know in writing before 1pm on the previous working day to receive a credit valid for two months. If you notify after that deadline, the day is charged in full.

Question 8

How do I cancel my membership?

Accepted Answer

There is a 28-day settling-in period during which you can cancel immediately with no notice and receive a refund for any unused days. After that, one month's written notice is required. There is no minimum contract term.

Question 9

What if my dog becomes unwell during the day?

Accepted Answer

The owner is contacted immediately. The dog is separated from the pack, kept calm and comfortable, and monitored. The owner is asked to collect as soon as possible.

Question 10

Are dogs ever left alone?

Accepted Answer

No. Dogs are supervised throughout the day. If a staff member needs to leave due to a personal emergency, back-up staff are called in.

Question 11

Do you serve Chesham and Tring?

Accepted Answer

Yes — we have members travelling from Chesham, Tring, Hemel Hempstead, Kings Langley, and across the Dacorum area. If you are able to drop off and collect within our opening hours, get in touch.

Question 12

How far is Pup Paradise from Berkhamsted?

Accepted Answer

We are approximately 2 miles from Berkhamsted town centre, in Heath End, HP4 3UB.

Question 13

Do you collect dogs from the local area?

Accepted Answer

No — there are no vans or collection routes. Owners drop off and collect by the Chiltern Velo Cafe at Heath End, and dogs are walked by the team down the footpath to the site.

Question 14

Is there a vet nurse at the dog day care?

Accepted Answer

Yes — Pup Paradise is co-founded by a qualified vet nurse. Professional animal welfare knowledge is embedded in how every day is run.

Question 15

What qualifications does the team have?

Accepted Answer

The team is canine first aid trained, DBS checked, and fully insured. Pup Paradise holds a 4-star local authority licence and is co-founded by a qualified vet nurse.

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